Privacy Policy
Last updated 03 January 2026, 1:59pm
When you use our services, you're trusting us with your information. Protecting your privacy is a privilege we take to heart, and we are committed to keeping your information safe.
Five-Star Housekeeper LLC offers different services to help you enjoy an effortless home life. For the purpose of this policy, we refer to ourselves by our trade name, Five-Star Housekeeper. This Privacy Policy is intended to help you understand what information we collect, why we collect it and how you can update, access and delete your information.
This policy explains how we handle your data across all of our services, including our:
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Website and contact forms
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In-home walkthroughs and service quotes
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Private housekeeping services
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Digital checklists and service management tools
Contents
> Information Five-Star Housekeeper Collects
> Why Five Star Housekeeper Collects Data
> Keeping Your Information Secure
> Your Rights and How You Can Exercise Them
> How You Can Contact Us About Privacy Questions
Information Five-Star Housekeeper Collects
We collect information to provide our services to users and to improve our services. This information is collected in two ways:
1. Information You Provide to Us
When you enter information on our web forms, register for your housekeeping service, give us instructions related to your service, or otherwise correspond with us, you provide us with personal information, which includes contact details like name, address, phone number and e-mail.
This also includes relevant home and service details that you and others acting on your behalf share during your walk-through and housekeeping service, like gate access codes, special surfaces and security procedures.
You may provide payment information to complete transactions for our services. Our payments are processed using secure third-party payment processors. Five-Star Housekeeper LLC does not store your card details on our own servers. View the section titled "Sharing Your Data" for more information.
2. Information We Collect Automatically
We collect information about the browsers and devices you use to access our services.
The information we collect includes, but isn’t limited to: device type, location information (city, zip code), IP address, network information, unique identifiers and standard web log data such as the pages you access and traffic to and from our site. We also use cookies to collect anonymous information about your visit. You can set your browser to refuse cookies, but some parts of our site may not work perfectly if you do.
Why Five-Star Housekeeper Collects Data
We use data to provide better services.
We may use data to:
Provide our services
We use your information to deliver our services, including the execution of your housekeeping service and the development of household specific checklists and service preferences through our professional project management tools.
Maintain & improve our services
We also use your information to make sure our services are working as intended. We may use your information to make improvement to our services, like analyzing service trends to improve our marketing efforts and reach those who would benefit the most from our service.
Measure performance
We use data and analytics to better understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize our content to better service our users. We use a variety of tools, including Google Analytics, to do this.
Communicate with you
We may use information we collect, like your phone number or e-mail address to communicate with you. For example, we may notify you of incoming changes to our service or respond to your service inquiries.
Protect Five-Star Housekeeper, and our users
We use information to improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Five-Star Housekeeper or our users.
Keeping Your Information Secure
We work to keep your information secure.
Your information is stored and processed on secure systems in North America. We use physical, technical, and administrative security measures like encryption and access controls to reduce the risk of loss, misuse, unauthorized access, or disclosure.
sharing your information
We value your privacy.
Five-Star Housekeeper does not sell your personal information to third parties. We may share your information with trusted service providers who help us run our business, including:
Payment processors
We use secure third-party payment processors like Stripe. View Stripe's policy here: stripe.com/privacy-policy
Administrative and organizational tools
We use administrative and organizational tools to manage scheduling, service details and contact information.
Technology and communication
We use technology and communication services to host our website and manage our correspondence with you.
Law enforcement, government officials
We may share your information with law enforcement, government officials or other third parties when required by a subpoena, court order or other legal process. If we believe that the disclosure of personal information is necessary to prevent physical harm or financial loss, we reserve the right to report suspected illegal activity or to investigate violations of our Terms of Service
Other third parties
We may share your information with other third parties with your explicit permission to do so; for example, if you ask us to coordinate with other service professionals (like contractors or professional organizers, we may share relevant checklists or preferences to ensure a seamless experience)
Your Rights and How You Can Exercise Them
We believe you should have control over your data.
You can review, correct, delete or obtain a copy of your personal information by emailing us at
privacy@five-starhousekeeper.com. Under Texas law, you have specific rights regarding your personal information:
Right to Opt Out
You have the right to opt out of target advertising, the sale of your data or profiling (automated decisions that might affect your service or costs).
Our Practice: We do not sell your personal data, nor do we use it for targeted advertising or profiling. If we ever send you promotional offers, we only do so with your prior consent.
Right to Access & Correct
You can ask us for a copy of the data we have about you or ask us to fix any mistakes.
Right to Delete
You can ask us to delete the personal information we’ve collected.
Global Privacy Control
We honor Global Privacy Control (GPC) signals. If your browser is set to broadcast an "opt-out" preference, we will respect that choice automatically.
Appeal Process
If we decline to take action on your privacy request, we will notify you within 45 days. If you disagree with our decision, you have the right to appeal by contacting us at privacy@five-starhousekeeper.com within 60 days.
We will respond to your appeal in writing within 60 days of receipt. If your appeal is denied, you may contact the Texas Attorney General to submit a complaint by visiting the Texas Attorney General’s Consumer Protection website.
About This Policy
When this Policy Applies
This Privacy Policy applies to anyone using the Five-Star Housekeeper LLC website (five-starhousekeeper.com) and our related services. It’s our way of being transparent about how we handle your data.
Our privacy policy only covers what happens on our website and through our services. If you click a link to another site, or use a separate service like a payment processor (e.g., Stripe), their own privacy rules apply. We encourage you to read their policies to see how they handle your information.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. This policy explains how we handle your data to provide you with a smooth experience. If we need your specific consent for a certain activity—like sending you marketing promotions—we will ask for it clearly and separately.
Changes to this Policy
We may update this policy from time to time as our business grows or laws change. You can find these updates on this page (five-starhousekeeper.com/privacy-policy). By continuing to use our services after changes are posted, you’re acknowledging the updated policy. We will send major updates to our Privacy Policy to the e-mail address we have on file, if applicable.
How You Can Contact Us about Privacy Questions
If you have any questions or concerns regarding this Privacy Policy, please reach out to us directly by email at privacy@five-starhousekeeper.com